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STEM Professionals support and help center

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Find targeted answers and guides tailored to your specific needs within the STEM Code platform.

How do I access my weekly lessons and tasks?
Log in to your student dashboard. Your current week's lesson, including the video, slide deck, and task quiz, unlocks automatically every Sunday at 18:00 (school-local time).
How do I earn badges and certificates?
Complete your weekly task quizzes to earn weekly badges. Pass your Mid-Term Quizzes, Term Projects, and Year Project to automatically qualify for your Level Certification, which will appear in your digital wallet.
What is the Competition Passport?
It is your permanent, append-only record of every STEM competition you enter, from local STEM-A-THON divisions to international pathways like the World Robot Olympiad, tracking your rankings and qualifications.

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