For schools and coaches
Your onboarding contact stays your contact. They know your calendar, your year groups and your coach.
Someone answers.
Schools and coaches reach a named person, not a ticket queue. Parents get an answer within one working day.
For parents
Questions about your child's progress, attendance or certificate? Start with the school's STEM coordinator, and come to us if they can't resolve it.
Safeguarding
Any concern about a child's safety goes straight to our Safeguarding Lead and is treated as urgent.
SafeguardingBrowse Help by Role
Find targeted answers and guides tailored to your specific needs within the STEM Code platform.
How do I access my weekly lessons and tasks?
Log in to your student dashboard. Your current week's lesson, including the video, slide deck, and task quiz, unlocks automatically every Sunday at 18:00 (school-local time).
How do I earn badges and certificates?
Complete your weekly task quizzes to earn weekly badges. Pass your Mid-Term Quizzes, Term Projects, and Year Project to automatically qualify for your Level Certification, which will appear in your digital wallet.
What is the Competition Passport?
It is your permanent, append-only record of every STEM competition you enter, from local STEM-A-THON divisions to international pathways like the World Robot Olympiad, tracking your rankings and qualifications.